Re. support

Answers to common questions, and a way to reach us.

Quick answers

Is Re. a medical app?

No. Re. supports personal reflection and general wellbeing. It does not provide medical advice, diagnosis, treatment, crisis support, or emergency services. If you're worried about your health, please speak to a qualified professional.

Is my journal private?

Re. has no feed and no audience: your journal is for you. We don't read your entries, sell your information or use it for advertising. The Re. Privacy Notice explains how your information is handled.

How do I delete my account?

Open Settings in the app and choose to delete your account. Step-by-step help, and what to do if you can't get into the app, is on the Delete your Re. account page.

Can I export my journal?

Yes. Re. has a journal export, so you can download a copy of your journal from the app. You can also email hello@findyourbeam.com to ask for a copy of everything we hold about you.

How do I manage notifications?

Affirmation notifications and journal reminders are in Settings, at times you choose. You can also turn notifications off in your phone's settings.

I've forgotten my password

Use the reset option on the sign-in screen and follow the link we email you. If the email doesn't arrive, check your junk folder, then contact us.

Contact Re. support

Email hello@findyourbeam.com with "Re." in the subject line. Tell us what you were doing and what happened, and include your phone model if something isn't working. We usually reply within two working days.

If you're in crisis or need urgent help, please contact your local emergency services, NHS 111, or Samaritans on 116 123. Support emails are not monitored for emergencies.