Re. Privacy Notice
Re. is your private recovery journal. This is how we look after what you put in it.
1. Who we are
Re. is made by Gemma Eves Wellness & Life Coaching Ltd, trading as Find Your Beam (“we”, “us”). We are the controller of the personal information described here.
- Registered in England and Wales, company number 14559422
- Registered with the Information Commissioner’s Office (ICO), registration number 00015983632
- Registered office: 115 Hampstead Road, London, NW1 3EE
- Email: hello@findyourbeam.com
- Telephone: 07849 898935
2. The short version
Re. is a private recovery and wellbeing journal. What you write, record and track is yours. We use it only to run the app for you. We never sell it and never use it for advertising. Your journal is stored securely with our database provider, Supabase, in Frankfurt, Germany. You can export your journal, and you can delete your account from Settings at any time.
3. What we collect
Your account
- Your email address.
- Your name, if you give it.
- Sign-in details. Passwords are handled by our sign-in system and are not stored in readable form.
- If you choose Apple or Google sign-in, the information they share with us to set up your account.
- An account ID that links your journal to you.
What you add to Re.
You choose what to record. Depending on how you use Re., this can include:
- your mood and how you are feeling
- pain levels
- energy levels
- sleep quality and how you slept
- written journal entries and reflections
- photos you add to an entry
- voice recordings you add to an entry
- your recovery progress, goals and achievements
- things you are grateful for and good moments
- anything else you choose to write
Voice recordings are saved as audio files. Re. does not turn them into text.
Your entries may mention health conditions, symptoms, treatments or medication if you choose to write about them. You never have to tell us a diagnosis to use Re.
Technical information
Our technology providers process a small amount of technical information to run and protect the service, such as IP addresses, device or browser information, sign-in records, error information and security logs.
4. Health information
Many people use Re. to reflect on recovery from illness, injury or surgery, or on their mood and wellbeing. A lot of what you add is therefore information about your health. UK data protection law calls this “special category” data and gives it extra protection.
Where we rely on your explicit consent to process health information, we ask for it clearly and separately from anything else. You can withdraw consent at any time, by deleting the information or your account. This doesn’t affect anything we did lawfully before you withdrew it.
We do not use your health information for advertising, marketing or profiling, and we do not sell it.
Re. is a wellbeing journal. It does not diagnose anything and does not replace medical care.
5. Why we use your information, and our legal basis
| What we do | Legal basis |
|---|---|
| Creating and running your account | Contract (providing the app you asked for) |
| Saving and showing your journal, check-ins, photos and recordings, and your mood, pain, energy and sleep history | Contract, and explicit consent for health information |
| Providing the app’s wellbeing resources, including two introductory guided meditations | Contract |
| Keeping the app secure and working properly | Legitimate interests (keeping the service safe and reliable) |
| Answering your support emails | Legitimate interests |
| Meeting legal obligations | Legal obligation |
If you’d like more meditations, our separate Beam app has them. Re. and Beam are separate apps.
6. Where your information is stored
Re. uses Supabase for its database, sign-in and file storage. Our Supabase project is hosted in Frankfurt, Germany, in the European Union.
- Your account and journal entries are stored in the Re. database.
- Your photos and voice recordings are stored in Supabase Storage, in a private area set up so that each person can only reach their own files.
- The guided meditation audio is kept in a separate public area, because it is the same for everyone and contains no personal information.
7. How we protect it
- Information travelling between the app and Supabase is encrypted.
- Information stored by Supabase is encrypted at rest.
- You need to sign in to reach your account.
- Private photos and recordings can only be reached by the account they belong to.
- Access to the database and app systems is restricted.
No system can be made completely secure. Please keep your sign-in details private and your phone locked with a passcode.
8. Who we share it with
We do not sell your journal entries, photos or voice recordings, and we do not share them for advertising. We only use service providers who help us run Re.:
| Provider | What they do |
|---|---|
| Supabase | Database, sign-in and file storage (hosted in Frankfurt, Germany) |
| Apple and Google | Sign-in, if you choose “Sign in with Apple” or Google |
| Apple App Store and Google Play | Handling purchases and subscriptions, if Re. offers them |
If you pay for anything in Re., the App Store or Google Play takes the payment. We never see your full card details.
We may also share information if the law requires it, or to protect people’s safety or our legal rights.
9. International transfers
Our main database is in Germany. The UK recognises the European Union as having adequate data protection, so this storage does not need extra safeguards.
Some providers may process a small amount of information in other countries as part of running their services, for example for sign-in, support or security. Where personal information leaves the UK or EU, we make sure the safeguards required by UK law are in place, such as UK adequacy regulations or approved contract terms.
10. How long we keep it
We keep your account and journal for as long as you have a Re. account, unless you delete entries yourself or the law requires otherwise.
When you delete your account, your account and journal are removed from our live systems. Copies may stay in our secure backups for a limited time until those backups expire and are replaced.
We do not delete an account just because you haven’t opened Re. for a while. We review inactive accounts from time to time. You can delete yours whenever you like.
11. Deleting your account
In Re., go to Settings and choose to delete your account. This deletes your account and your journal entries, photos, voice recordings, check-ins and goals from our live systems. It cannot be undone. Step-by-step help: findyourbeam.com/delete-account/re/
If you can’t get into the app, email hello@findyourbeam.com from the email address on your account and we’ll delete it for you, within one month at most.
Deleting the app from your phone does not delete your account. Use the steps above.
12. Getting a copy of your journal
Re. has a journal export, so you can download a copy of your journal from the app. You can also email hello@findyourbeam.com to ask for a copy of all the personal information we hold about you.
13. Your rights
Under UK data protection law you have the right to:
- see the personal information we hold about you
- correct anything that is wrong
- have your information deleted
- restrict or object to how we use it
- receive your information in a portable format
- withdraw consent at any time
To use any of these rights, email hello@findyourbeam.com. We normally reply within one month.
14. Notifications
Affirmations and journal reminders are only sent if you switch them on, at times you choose. You can change them or turn them off in Settings, or in your phone’s notification settings.
15. Children
Re. is for adults aged 18 and over. We do not knowingly collect information from anyone younger. If you think a child has created an account, please contact us and we will delete it.
16. Re. is not a crisis or medical service
We don’t read or monitor what you write in Re., so the app cannot respond to an emergency. If you are in crisis or worried about your safety, contact your local emergency services, NHS 111, or Samaritans on 116 123.
17. Changes to this notice
We’ll update this notice when Re. changes in a way that affects your privacy, and show the new date at the top. For significant changes, we’ll also tell you in the app.
18. Questions and complaints
Email hello@findyourbeam.com, call 07849 898935, or write to us at 115 Hampstead Road, London, NW1 3EE.
If you’re unhappy with our answer, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.